Shipping & Returns

Shipping

Dispatch Times

Orders are processed within 1–2 business days. Once dispatched, you will receive a shipping confirmation email with a tracking link. Delivery times below are counted from dispatch, not from the moment of purchase.

Orders placed on weekends or Dutch public holidays are processed on the next business day.

Domestic & European Rates

Tracking

We ship with DHL and PostNL depending on destination and service level.

Delivery Attempts

If a delivery attempt is unsuccessful, the carrier will leave a notification card and typically make one further attempt the following business day. After that, parcels are held at your local depot for 7 days before being returned to us.

If your order is returned to us, we'll contact you to rearrange delivery. Additional shipping charges may apply.

Returns

We offer a 30-day return window from the date of delivery for any reason — no questions asked.

Conditions

• Items must be in their original, unused condition
• Original packaging must be intact (inner box, inserts, accessories)
• Styli and cartridges must be in original sealed packaging with the protective stylus guard fitted
• Cleaning fluids and consumables must be unopened
• Customised or personalised items cannot be returned unless faulty

How to Return

Refunds

Timing

Refunds are processed within 24 hours of receiving your return at our warehouse. Depending on your bank or payment provider, the funds will appear on your statement within:

• Credit/debit card: 3–5 business days
• PayPal: 1–2 business days
• Bank transfer (WERO): 2–4 business days
• Apple Pay / Google Pay: 3–5 business days

Partial Refunds

If an item is returned in a condition that differs from how it was sent (missing accessories, damaged packaging), we may apply a partial refund. We'll always communicate this before processing and give you the option to have the item returned to you instead.

Exchanges

Prefer an exchange? When initiating your return, select "Exchange" and specify the item you'd like instead. We'll dispatch the replacement as soon as we process the return. If the replacement item is higher value, we'll request the difference; if lower, we'll refund the difference.

Warranty

What's Covered

All ENDORA products carry a lifetime warranty against manufacturing defects. This covers:

• Material defects (cracking, delamination, corrosion not caused by use)
• Structural failures under normal use conditions
• Electrical faults in cables and active components
• Stylus tip detachment within the first 12 months

What's Not Covered

• Normal stylus wear from use (typically 500–1000 hours)
• Damage from incorrect installation or excessive tracking force
• Cosmetic wear (surface marks, patina on leather and brass)
• Damage from liquid exposure or dropping
• Products purchased from unauthorised resellers

Making a Warranty Claim

Contact us with your order number and photographs or a short video showing the defect. We'll assess within 4 hours and arrange repair or replacement — we do not require you to return the item in most cases.

International Shipping

Countries We Ship To

We currently ship to 34 countries across Europe, as well as the United States, Canada, Australia, and Japan. If your country is not listed at checkout, contact us — we can often arrange a shipment.

International Rates

Delivery times for international orders are counted from the dispatch date. Customs clearance may add additional days for non-EU destinations.

Customs & Import Duties

For shipments outside the EU, customs duties and import taxes may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. We mark all international shipments with accurate commercial values.

Questions?

Our team is available Monday to Friday, 9am–6pm CET. We reply to all enquiries within 4 hours.