Privacy Policy

Data We Collect

When you visit ENDORA, we may collect certain information about you, including your name, email address, shipping address, and payment details when you place an order. We also collect technical data such as your IP address, browser type, and pages visited in order to improve our service.

If you create an account, we store your login credentials securely. If you contact our support team, we retain the content of that correspondence. We do not collect sensitive personal data such as health information or government identification numbers.

• Name, email address, and postal address
• Order history and transaction records
• Device and browsing information collected via cookies
• Communications you initiate with our support team

How We Use Your Data

We use the data we collect to process and fulfil your orders, send you transactional emails such as order confirmations and shipping updates, and to provide customer support. We also use aggregate, anonymised data to understand how our site is used and to make improvements.

With your consent, we may send you marketing communications about new products, offers, and content we think you will find valuable. You can withdraw this consent at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

We will never sell your personal data to third parties, and we will only share it with service providers who process it on our behalf under strict data protection agreements.

Cookies

ENDORA uses cookies and similar tracking technologies to remember your preferences, keep items in your cart between sessions, and understand how visitors interact with our website. Essential cookies are required for the site to function; all others are optional.

You can manage or withdraw your consent to non-essential cookies at any time through your browser settings or via our cookie preference centre. Please note that disabling certain cookies may affect your experience on the site. For full details, please refer to our Cookie Policy.

Third Parties

We share data with a small number of trusted third-party providers who help us operate our business. These include our payment processor (Stripe), our shipping partner, and our analytics platform. Each of these providers is bound by data processing agreements and is required to handle your data in accordance with applicable privacy law.

We may also be required to disclose your data to law enforcement or regulatory authorities where required by law. In all such cases, we will only disclose what is strictly necessary and, where permitted, will notify you of the disclosure.

Your Rights

Under the General Data Protection Regulation (GDPR) and applicable national law, you have a number of rights regarding your personal data. These include the right to access the data we hold about you, to correct inaccurate data, and to request erasure of your data in certain circumstances.

You also have the right to object to or restrict certain processing activities, to receive your data in a portable format, and to withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us using the details below. We will respond to all requests within 30 days.

Contact

If you have questions or concerns about this Privacy Policy or the way we handle your personal data, please contact our Data Protection team at hello@endoravinyl.com or by post at ENDORA B.V., Prinsengracht 112, 1015 EA Amsterdam, Netherlands.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (AP).